Contact Us

Have a question about product specifications, stock availability, shipping rates, or an existing order? The customer support team at Tervera Mercantile (https://terveramercantile.shop) is here to help. Reach us directly through any of the verified contact channels listed below during our published operating hours.

1. Direct Business & Physical Mailing Address

All customer service correspondence, written inquiries, and authorized merchandise returns are handled through our main business location:

Tervera Mercantile
Physical Address: Ashika Chambers, 22, Chamiers Rd, Austin Nagar, Teynampet, Chennai, Tamil Nadu 600018, India
Customer Support Email: connect@terveramercantile.shop
Telephone Support Line: +91 9659644444
Published Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

2. How Our Support Team Can Help

• Pre-Purchase Product Questions: Need help verifying dimensions, material specifications, compatibility, or package contents before ordering from our Chandeliers departments? Send us the product name or SKU and our team will confirm the exact details.
• Order Status & Carrier Tracking: Once your order completes handling (1–2 business days, daily cutoff 3:00 PM IST), we email your tracking number for Blue Dart, Delhivery, DTDC, and India Post. You can also check live status on our Track Your Order page.
• Order Cancellations & Address Updates: If you need to cancel an unshipped order or correct a delivery street address before carrier handoff, call +91 9659644444 or email connect@terveramercantile.shop with your Order ID in the subject line.
• Returns, Exchanges & Refunds: Eligible unused items in original packaging may be returned within 10 calendar days of delivery with zero restocking fees (₹0.00) and refunds processed within 5–7 business days. Review our Return & Refund Policy for step-by-step instructions.