Terms of Service

Welcome to Tervera Mercantile. By accessing https://terveramercantile.shop or placing an order through our online store, you agree to be bound by these Terms of Service and our published store policies.

1. Storefront Operator & Scope

This website is operated by Tervera Mercantile, located at Ashika Chambers, 22, Chamiers Rd, Austin Nagar, Teynampet, Chennai, Tamil Nadu 600018, India. Throughout the site, the terms "we," "us," and "our" refer to Tervera Mercantile.

2. Product Descriptions, Pricing & Availability

• All products listed in our catalog (Chandeliers) are brand new and sold in INR (₹).
• We make every effort to display accurate product specifications, dimensions, imagery, and stock availability. In the rare event of a cataloging or pricing error, we reserve the right to cancel any affected unshipped order and issue an immediate 100% refund.

3. Orders, Shipping & Returns Incorporation

Every purchase is governed by our published Shipping Policy (handling time 1–2 business days, transit 3–8 business days, free shipping over ₹4999, ₹149 flat rate under ₹4999) and our Return & Refund Policy (10-day return window, 5–7 business days refund processing).

4. Intellectual Property & Acceptable Use

All layout designs, graphics, compiled catalog copy, and storefront code on terveramercantile.shop are the property of Tervera Mercantile or its content suppliers. You may not use automated scrapers, bots, or fraudulent payment instruments on this site.

5. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law, Tervera Mercantile's liability for any claim arising out of a product purchase shall not exceed the purchase price paid for that item. These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Tamil Nadu, India.